VOIQ - Automate your Sales Calls

VOIQ October Product Updates: Spankin' new  Dashboard, CRM integration updates, and more!

Posted by Margarita Yepes on Nov 2, 2017 11:19:14 AM

At VOIQ, we love nothing more than to roll out new and improved product features to make launching sales call campaigns even easier.

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Topics: Customer Success, Product Updates

Lessons Learned: A Market Development Strategy

Posted by Margarita Yepes on Apr 27, 2017 11:03:26 AM

I started writing this post one week after launching our first call campaign with one of our enterprise customers. They were looking to develop a new market (the Spanish market) after acquiring SABMiller in 2016, and reached out to VOIQ

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Topics: Customer Success

Top 3 Key Takeaways from Revenue Summit 2017: How to Go Beyond the Inbox with Account Based Marketing!

Posted by Ricardo Garcia-Amaya on Mar 14, 2017 5:48:15 AM

 

In the fast paced and sometimes cutthroat landscape of sales and startups, the benefits of having real conversations and surrounding yourself with like-minded individuals, really can’t be overstated

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Topics: Customer Success

The Must Read Check Sheet To Guarantee Successful Kick-Off Meetings

Posted by Bianca Rico on Dec 29, 2016 11:36:57 AM

It takes a lot of persistence and effort to transform your leads from being a simple email or phone number on a contact sheet, to a living breathing customer ready to have a kick-off meeting to discuss getting started with your company.

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Topics: Customer Success, Sales Development

How to Beat the Salesman Stereotype, and Build Trust with your Prospects

Posted by Bianca Rico on Nov 15, 2016 11:18:30 AM

What are the least trusted jobs? Congress people and cars salesmen. Why? Because as a collective, humanity has noticed that these folks often make promises that they don’t keep. As a salesperson, you are constantly

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Topics: Customer Success, Sales Development

How To Do Outbound Customer Service (And Do It Correctly)

Posted by Samantha Stevens on Sep 27, 2016 10:33:00 AM

Outbound customer service is growing in popularity, and for good reason. It allows customer service representatives to work from a company’s established customer base to address questions and concerns or when problems arise on customer accounts.

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Topics: Outbound Calling, Customer Success

Rewards Programs That Increase Customer Engagement

Posted by Bianca Rico on Sep 13, 2016 7:29:53 AM

The very first rewards programs can be dated back to the late 18th century when American retailers gave copper tokens with purchases that could be redeemed for a product on a future purchase.  Today, we see them used in many industries

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Topics: Customer Success

The Client Retention Strategy That Works

Posted by Margarita Yepes on Aug 30, 2016 10:20:40 AM

The ability to keep clients engaged and stay loyal to your company is essential for growing and scaling your business. Why? It’s much more expensive to attract and “onboard” new customers than it is to nurture and cater to current customers. Rather than spending thousands of dollars on new marketing and sales campaigns trying to gain new customers, fostering a personal relationship with each and every customer helps increase satisfaction levels, their loyalty, and thus their retention rates.

Here are some tips on how to start and keep a successful relationship with your customers.

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Topics: Customer Success

How To Reduce Client Churn: 4 Tips You Don’t Want to Miss Out On

Posted by Jessica Taggart on Aug 3, 2016 4:42:51 AM

Client churn - or the loss of clients or customers - is one of the most detrimental factors that plagues every business. So, while many companies make the mistake of putting key focus on new business acquisition, do not go down this road until you have a stable client base.

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Topics: Customer Success

4 Ways to Get a Pulse on Your Customers

Posted by Jessica Taggart on Jul 22, 2016 9:38:13 AM

In today’s competitive marketplace where businesses fiercely compete for customers, offering memorable experiences is the best route to differentiation. It’s not always easy to figure out what aspects you should pay special attention to

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Topics: Customer Success

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