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The Year of AI Conversational VoiceBots: Automating Your Everyday Tasks Over The Phone [Infographic]

Margarita Yepes

2019 is the year of the VoiceBot. Conversational AI VoiceBots that sound, intonate, pause and breath just like a human and can have a natural conversation with a live person are changing the way companies operate.

VoiceBots are creating an opportunity for companies to talk with their leads and customers in a way that is contextual, relevant, personal, and conversational.

In the infographic below, we break down what Conversational VoiceBots are, and how businesses are using them to automate sales, marketing and customer support tasks over the phone.

Copy of Copia de Design Infographic_ VoiceBots


Earlier this year, Google Duplex broke the internet with their demo of an AI-Bot that sounds just like a human, and scheduled a hair appointment over the phone.

VoiceBots sound, intonate, pause and breath just like a human, and can have a natural conversation with a live person.

Today, for the first time in history, businesses are able to build and train their own Conversational VoiceBots for Customer Service, Sales, and Marketing.

Why should businesses care about VoiceBots?
  • In 2019, “customer digital assistants” will recognize customers by face and voice across channels and partners. [Gartner]

  • 85% of customer interactions will be managed without a human by 2020. [Gartner]
  • 32% of executives say voice recognition is the most widely used AI technology in their business. [Narrative Science]
How are businesses using VoiceBots?

MARKETING CALLS

  • Follow-up & engage leads as soon as they interact with content
  • Announce new product updates & tools
  • Collect valuable feedback from users

SALES CALLS

  • Carry out hundreds of prospecting calls
  • Qualify leads over the phone
  • Schedule demos for your Human Sales team

CUSTOMER SUPPORT CALLS

  • Resolve basic inquiries & support questions
  • Remind customers of a pending invoice
  • Escalate more complex issues to your Human Support team

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