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The Top 16 AI Voice Stats: How Voice is Transforming the Online Experience

Sebastian Krestin

The AI Voice revolution has not been a quiet one. Consumers are rapidly adopting voice technology into every aspect of their daily lives because voice is faster than typing, allows for multitasking, and is the most natural form of communication. Voice-powered applications are improving the online customer experience by removing the friction of filling out forms or typing long support tickets and making it easy to navigate complex websites.

Voice has not only found its way into consumers’ daily lives, but also proven itself to be an essential tool for any business’ marketing, sales, and customer service strategy. Businesses have been and will continue to leverage voice to communicate with customers more naturally, improve the quality of their customer service, strengthen their brand identity, and much more.

Here are 16 AI Voice statistics to help you prepare for the voice revolution.

16 AI Voice Statistics 2021

Voice is Faster than Typing

  1.  Voice search is 3.7x faster than typing. [Stanford]

    On average, people can say up to 110-150 words per minute while they can only type 38-40 words per minute. Just imagine how much faster it would be to say, rather than type, “Venti, half-whole milk, one quarter 1%, one quarter non-fat, extra hot, split quad shots, no foam latte, with whip, 2 packets of splenda, 1 sugar in the raw, a touch of vanilla syrup and 3 short sprinkles of cinnamon."

  2. 78% of teens, and 63% of adults prefer voice search over typing because it is faster. [Perficient]

    Younger generations are adopting voice at a faster rate than older populations, but because voice is the most natural form of communication, older generations are also realizing the advantages of voice technology.

    Businesses are Leveraging AI Voice

  3. One-third of enterprises will use conversational speech technology for customer engagement by 2022. [IDC]

    Conversational AI VoiceBots are proving themselves to be a reliable resource for customer support teams. VoiceBots can manage repetitive incoming support tickets so customer service reps can spend their time handing more complex requests.

  4. 65% of smart speaker owners say they are comfortable making purchases with a smart speaker. [Just-ai]

    Smart speakers aren’t just for telling you the weather or jokes even dads would roll their eyes at. Consumers are using smart speakers to make daily recurring purchases.

  5. 58 percent of consumers said they found smart speaker ads to be less intrusive than other major formats (TV, print, online, social). [Adobe]

    The same report also found that 52% of consumers find voice ads more engaging than traditional ads.

  6. 49% of consumers would prefer voice assistants over human interactions in shops/call centers because it is faster [Voicify]

    Myth: People don’t want to talk to VoiceBots.
    Reality: People want quick answers to their questions, regardless of how they receive that information.

  7. In 2021, 68% of respondents said that their company currently has a voice strategy up from 18% in 2020. [Speechmatics]

    Of those that don’t have a voice strategy, 60% said it is something that will be considered in the next 5 years.

  8. The industries that will increase their use and application of voice technology in the next 3-5 years, include: Finance, Insurance, Education, Healthcare.

    Trends and Predictions for Voice Technology in 2021, Speechmatics

    Trends and Predictions for Voice Technology in 2021, Speechmatics

    Voice Search is the New Norm

  9. 74% of respondents prefer to use voice technology when performing search queries. [Campaign Monitor]

    The study also said that “What consumers want most is to be able to use voice search to make reservations, to hear business prices, and to find out which products businesses have.”

  10. 58% of consumers used voice search to find local business information. [Bright Local]

    85% of Amazon customers select the recommended Amazon product when voice shopping. Voice search is now part of consumers’ daily lives, replacing traditional web search methods. Therefore, it’s critical that your business optimize their voice search optimization strategy.

  11. 70% of requests in Google’s assistant are “natural” or made in “conversational language”. [Kleiner Perkins]

    Advancements in speech recognition technology are allowing people to speak to their voice assistant as they would speak to their friend.


    Voice is Here to Stay

  12. The voice and speech recognition market is expected to grow at a 17.2% compound annualized rate to reach $26.8 billion by 2025. [Entrepreneur]

    The rapidly growing voice and speech recognition market is another indicator of the growing adoption of AI voice and the impact of its applications.

  13. By 2024, voice assistants will outnumber the global population as people become more familiar with engaging businesses with voice. [Satista]

    Voice assistants are being integrated into the technologies that we use daily, including our cars, telephones, company softwares, general websites, etc.

  14. More than half of US homes will have a voice assistant by 2022. [OC&C Strategy Consultants]

    The smart speaker penetration for US households will jump to 55% by 2022, up by 13% from 2018.

  15. 65 percent of people who own an Amazon Echo or Google Home can’t imagine going back to the days before they had smart speakered speakers. [Voiceify]

    This key data point demonstrates that AI Voice technology isn’t just a shiny new technology, but in fact a tool that is becoming increasingly essential in our daily lives.

  16. 89% of people with voice assistants talk to them everyday, and 33% talk to them more than 5 times a day. [Voiceify]

    Voice assistants aren’t like home gyms. People actually use them daily!

Final Thoughts:

It’s safe to say that AI Voice technology isn’t a fad. Voice has and will continue to change consumer behavior, which is why many businesses are beginning to embrace voice as a core component of their technology stack and strategy.

Soon enough, voice assistants will be integrated into businesses’ current CRMs, marketing automation platforms, and overall business processes. Inevitably, these highly customized voice solutions increasing profits for enterprises will inspire more small businesses to search for affordable voice-first solutions.

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