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What are the least trusted jobs? Congress people and cars salesmen. Why? Because as a collective, humanity has noticed that these …

Outbound customer service is growing in popularity, and for good reason. It allows customer service representatives to work from a …

The very first rewards programs can be dated back to the late 18th century when American retailers gave copper tokens …

The ability to keep clients engaged and stay loyal to your company is essential for growing and scaling your business …

Client churn - or the loss of clients or customers - is one of the most detrimental factors that plagues …

In today’s competitive marketplace where businesses fiercely compete for customers, offering memorable experiences is the best route to differentiation. It’s …

You know that your customer should be your main focus and be the motivation behind every action you take. That …