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You Hesitation on Using Voicebots - DEBUNKED!

Chris Miljanovski

The mistrust hunts us from users to consumers, is that robotic voice behind the call a robocall? what's the difference?

Voicebots are a newer technology, and with every new technology, there are challenges to overcome. With VOIQ, we use voicebots to help your business with sales and marketing calls voluntarily. We understand privacy is a top priority to customers in today's world, but we also understand you need to sell your product or service to a prospect. There is a way to do this voluntarily, and that's by having your prospect give out their number to allow you to call them legally so they can learn more about your product or service. 

While phone calls are nothing new, the types of calls you receive have been changing. Robocalls, for instance, have become an increasingly alarming issue in the past few years for its invasive and scamming techniques. The FTC is aware of the problems and is taking the necessary steps to mitigate it. Because there is still some hesitation in using voicebots and the differences between them and robocalls, we wanted to discuss the key differences and outline voicebot facts. 

Robocalls vs. voicebots

Robocalling is a scam, plain and simple. Companies obtain your number illegally, then the calls start. The calls are often disguised as coming from a familiar area code to ensure you'll answer the call, and once you do, an automated voice attempts to scam you out of some money. Robocallers use tactics like pretending you owe money to government agencies to get you to hand over private and crucial information. 

In the past, there were limitations to these types of scam calls, but with robocalls, automated call centers can now make thousands of calls in a matter of seconds in an attempt to reach the one unlucky soul that falls for it. Luckily, regulatory initiatives have begun to enforce legal repercussions for robocallers. 

With Voicebots, the main takeaway is that you are receiving calls voluntarily because you individually signed up to receive that call and get more information. A voicebot asks prospects simple yes or no questions and responds accordingly. Voicebots give you data to supplement your lead profiles, improve your audience segmentation, and qualify your leads. Voicebots seek out the person they are looking to speak with and validate a customer's identity, so they deliver the message to the correct person. 

When using a voicebot, you can customize the message you send using contact data that's stored in your CRM. This includes first name, company name, payment due dates, or meeting reminders. The type of voice you use is also up to you, and you can even clone your voice to make it even more personal. Along with personalizing what you want your voicebot to say, you can also train your voicebot to sound more human and pronounce more complex words. Voicebots can also respect time zones and know when the appropriate time to call your prospect is based on their location. 

Robocalls are just one of the challenges facing the voice industry, but it's essential to distinguish the difference between a robocall and a voicebot. With regulations and legal consequences to robocalls, hopefully, they will become a thing of the past, so we can focus on voicebot A.I enhancements, which we believe are the future of phone calls. 

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